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FREQUENTLY ASKED QUESTIONS
 

eBeads FAQ

Do you have a showroom?
YES! Our showroom is located at the Top of Bay in Tampa, FL at 12807 W Hillsborough Road, Suite H. We are located near the Pinellas/Hillsborough border, 1 mile east of Race Track Road. We are in the IJNET strip mall next to a lobster place and a furniture store. Takee Outee Chinese is also in the strip mall.
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Do you have sales?
YES, everyday! In addition to our already low prices, we have many online specials. We also offer a Gold Club Card Membership for $60 for purchases in our showroom. The Gold Club card entitles you to 20% off regularly priced merchandise for one year and special deals on select classes at our store in Tampa.
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Can I get a discount?
Why sure! We offer club card memberships to our frequent buyers. Club card discounts are good for showroom purchases. You may purchase club cards at our BEADS Store in Tampa, Florida. Club cards are available as follows:
Gold Club Card ---- $60 -- 20% Off your purchases* and class fees plus exclusive offers for 1 year.

(*excludes books, magazines, trunk shows, special events, and sale items)
We also offer a 2% discount in our showroom for cash or check purchases over $20.

For online purchases, we offer quantity discounts and a 2% credit on your next purchase when paying by check.
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Do you offer any classes?
YES! We offer private lessons as well as group lessons. We offer a variety of classes including basic stringing, wire wrapping, seed bead weaving, Kumihimo braiding, earring design, copper pendant workshops, dichroic glass, and much more! Join our BEADS! Store mailing list to receive email updates about classes. See our class calendar for details.
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Do you have a mailing list?
YES! We have two mailing lists. Join the eBeads.com mailing list to receive updates regarding online sales, specials, new items, and closeouts. Join the BEADS! Store mailing list to receive information about our showroom sales, classes, trunk shows, new inventory, and other special events. The sign up for mailing lists is on the top and the bottom of the home page of the website. Just enter your email address and you will be prompted to select the lists to join. We promise to keep your email address confidential. We will not sell your email address and we will not bombard you with emails.
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Is it safe to purchase from your online store?
We've taken the steps necessary to ensure that your personal data remains private when conducting business with us:
SSL (Secure Socket Layrer) transaction protocol, the highest data encryption level available - up to 256 bit, to transmit personal data or credit card information between your web browser and our web site server.
SiteSafe Security Protection Seal - We are who we say we are. Click on the SiteSafe SSL Certificate to verify our business credentials.
"https://" in the web site address and a closed padlock symbol in your browser window - Displayed when conducting secure transactions.
Our website is scanned daily for security vulnerabilities to prevent hacker activity.
We do not sell or distribute your personal information including your email address to anyone.
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What form of payments do you accept?
For eBeads.com online purchases, you may complete your transaction using your VISA, MasterCard, Discover Card, PayPal account, or check.

To pay with your credit card, use the green "Checkout Now" button and enter your credit card information when requested. We use Quickbooks Merchant Services to process the transaction.

You may also complete your online transaction using PayPal. Use the "Check out with PayPal" button. You will be directed to the PayPal site to complete the transaction.

For U.S. customers that would like to pay by check, use the green "Checkout Now" button. Choose "Check" as the payment type instead of the default "credit card" when directed. We offer a 2% credit on your next purchase. Include your order number on your check and mail the payment to:

BEADS, LLC
12807 W Hillsborough Ave STE H
Tampa, FL 33635

We will ship your order when you check clears through processing. Please allow several weeks. You will be responsible for returned check fees so please be aware.

For BEADS! showroom purchases, we require cash or check for purchases under $20 to reduce merchant processing fees. For purchases over $20 we accept VISA, Mastercard, Discover, and American Express. We prefer cash or check. If you pay with cash or check the we will refund you 2% of your purchase price.
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Why should I buy from your store?
Look for the Better Business Bureau icon in the top right column. You can click on it to verify that we are an accredited business and a company you can trust. We are commited to resolve any problems with your order in a prompt and professional manner. Customer service is our top priority. Warning: Do not do business with a company that does not answer their phone or return your phone calls. We are available every waking moment to answer your questions. We only stock quality merchandise. Our gemstones are bought from a distributor that we trust can give us the best quality at the lowest prices available. We only sell Swarovski and Preciosa crystals, the finest crystal available. Our seed beads are from Miyuki, the choice of professional designers and known for their uniformity of size and color brilliance. We recommend the highest quality beading wire, Softflex, which does not stretch so that your jewelry creations remain professional looking and won't need to be repaired. We stock the highest quality lead free, nickel free, and cadmium free pewter beads, charms, and findings made in the USA. We only buy our sterling silver beads and findings from reputable dealers in the USA that test for silver content. Our sterling silver components are guaranteed to be .925 by our vendors.
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Do I need to create an account to purchase from your online store?
You do not need to create an account to make a purchase. However, creating an account allows you to view your previous purchases and makes it easy to checkout when you return to the site. By creating an account you will have access to special website features like creating shopping lists, emailing a friend product information, or writing your own product reviews.
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Do you offer gift certificates?
Gift certificates are available online for eBeads.com. Choose Gift Certificates from the link in the left hand column and add the desired certificate amount to your shopping cart. We will mail you a gift certificate with a code which can be used by the recepient during the checkout process.
We also have gift certificates available for our BEADS! showroom.
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